If you’ve found that something is damaged or missing, you must to keep the original package and all related paperwork, this will help us to solve the issue with the carrier. All our shipments are insured.
If you are not satisfied with your your package, please contact us via eBay Messaging System or by email before opening a case. We are able to solve any problem with return or DOA-related issues to ensure your satisfaction. Unless another return policy is indicated, products sold by Med-Vet International are covered by the following Standard Return Policy.
Please note that the original and return shipping and handling charges will not be refunded or reimbursed under any circumstances. Returns will be not accepted after 30 days, and there are absolutely no returns on pharmaceuticals. Please note: we accept only the eBay return process.
ACTIVELIFE KEY PROMISES:
1. We promise to educate every single user to find the best solution for their needs.
2. We promise to provide help through a personal, human-to-human connection.
3. We promise to engage with our customers who are seeking help within 24 hours.